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Purchasing from Couch's RV

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PodPatrol View Drop Down
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Joined: 24 Sep 2009
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PodPatrol Quote  Post ReplyReply Direct Link To This Post Posted: 15 Aug 2010 at 11:28pm
Originally posted by RpodMan RpodMan wrote:

George-  Keep in mind that your purchasing dealer (IE local dealer)  should also be primarily resonsible for your required needs from the dealer.  Many customers from Couchs are under the impression tha that the FR factory is responsible for your warranty inquiries.  When you buy a Ford do you take it back to Detroit for repair?  No, you go to your local ford dealer.  Couchs will gladly sell you a trailer but will they be there to service it when you go back to wherever you are from?
Also keep in mind that this is not an unbiased website.  I'm sure negative feedback about Couch's does not get posted like the positive feedback does. 
 
 
I believe that RpodMan has a right to express himself. He expressed himself without having to call anyone names. This is good !
 
But I must admit that the post doesn't make a lick of sense to me. (but perhaps I'm not the sharpest tool in the shed).
As far as "Ford" dealers go, there isnt a car lot in this town that has only "one" brand of car on it, used or new. There hasn't been an RV dealer that we have visited that isnt peppered with "all-kind" of models and brands of RVs. (types too!) Service work is service work, whether they get paid by the owner or the manufacturer for warrantly work. Business is Business ... but I'm sure some don't need it either.
And as far as negative feed-back about Couch's not being posted, well.... that's just not true.
There are posts here that have had a few issues with Couch's, but I'm sure that most issues, if not all, have been resolved. They specialize in New FR products and pride themselves on dealer satisfaction.
And I believe that to be true !
Actually, this forum is another tool they use to help us, help them, help us.
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David and Danette View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote David and Danette Quote  Post ReplyReply Direct Link To This Post Posted: 16 Aug 2010 at 1:19am
    We drove up from south Florida to buy our RPod from Couch"s. My family is originally from Hamilton and that area. We had some problems but all were taken care of. The care and service at Couch"s was good. We had a minor accident with the trailer which they were responsible for, they made the repairs except for one small thing and that they offered to pay for the repair here in Florida. As far as any warranty work Camping World not far from our home will cover all warranty repairs being they are a Forest River dealer. We are thankfull for Couch"s RV efforts in making this forum possible.       David and Danette
SWFL   171
2010 Jeep Liberty
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Post Options Post Options   Thanks (0) Thanks(0)   Quote billooote Quote  Post ReplyReply Direct Link To This Post Posted: 20 Aug 2010 at 2:13am
HI,
I am on a very long trip and had a problem with my battery not charging right. Being out in New mexico I call couch's and they put Steve on the phone and found out that my connection under the right side of unit was loose. Save the day for me and i hope that any of you in trouble just make the call. VERY IMPRESSED...................Clap Got another 6000 miles to go and it is nice to know I got Backup
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Butterfly_Lee Quote  Post ReplyReply Direct Link To This Post Posted: 20 Aug 2010 at 10:11am
Good RV tech's are worth the weight in gold, sould like couch has one.  Happy travels and please post PICTURES.
 
LeeClap
Still a work in progress, lots of pictures.
http://podterfly.blogspot.com/
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Post Options Post Options   Thanks (0) Thanks(0)   Quote uphillracer Quote  Post ReplyReply Direct Link To This Post Posted: 05 Oct 2010 at 2:46pm
This was good for me to read.
 We are picking up our 2011 171 at Couch's on Friday and then going back to Mobile. Brannon already identified 3 local FR dealers that can (ostensibly) do any warranty work. I expect some items may need to be done early on so I'll see how they do and how they treat me.
The pricing and on-line/telephone service and communications with Brannon and Jeff has been outstanding. I don't expect unwarranted issues related to the warranty work. I guess an iritated call to FR about a dealer's bad attitude might help correct it if encountered - I just don't expect that, especially in view of the economy and the need for business.
Uphill, Di, Tracer & Jorja
2011 RPOD 171
2008 LR3
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