Lack of out rigger body supports

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   I have a problem with floor sag directly underneath the slide out on my 2019 R-pod 180. I contacted Forest River about obtaining the supports, but instead got a lot push back. They feel that the supports just fixes a symptom and not the problem. They wanted me to take pictures showing the over hang sag with a combination square which I felt was reasonable. They sent me a questionnaire titled "Over Torsion Axle" where they also wanted a pictures of the axle tag on the Lippert axle, pictures of my towing set up, hitch set up, hitch, weight distribution hitch with the brand, tongue and weight capacities and tow vehicle type. They also wanted pictures of the unit showing the clearance between the fender and tires. Apparently they feel that this body sag is related to the axle and weight distribution hitch. I told her specifically that the floor sag was only evident directly under the slide out. That there is no sag in any other location. I told her that I felt sure that the issue was because of the lack of out rigger body supports at the frame. I measured the distance from each side of the frame at the axle to the ground which was exactly the same. I used a string to check for any bend in the axle housing - none. I checked the distance between the fenders and the tires which was almost the same. There was some difference in the clearance measurement only because I discovered that one fender was mounted higher on the body than the other one! I asked if I could just purchase the outrigger supports from her direct and she refused. She also wanted pictures of the inside floor sag with a level. I told her that there was no evidence of interior sag or separation between the floor and wall and hopefully will avoid any future separation if I can get these outrigger supports now so that I can install them immediately. She actually said no that I still needed to get pictures interior floor with a level. I'm at wits end with Forest River. I had many issues with this unit when I first got the unit new (that's a whole different story). I told her that if I can't get the outrigger supports from her, that I would go to a local fabricator and have them made. 

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wvanauken Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Mar 2019 Status: Offline Points: 4	Post Options Post Reply Quote wvanauken Report Post Thanks(0) Quote Reply Topic: Lack of out rigger body supports Posted: 30 Sep 2023 at 10:22am
	I have a problem with floor sag directly underneath the slide out on my 2019 R-pod 180. I contacted Forest River about obtaining the supports, but instead got a lot push back. They feel that the supports just fixes a symptom and not the problem. They wanted me to take pictures showing the over hang sag with a combination square which I felt was reasonable. They sent me a questionnaire titled "Over Torsion Axle" where they also wanted a pictures of the axle tag on the Lippert axle, pictures of my towing set up, hitch set up, hitch, weight distribution hitch with the brand, tongue and weight capacities and tow vehicle type. They also wanted pictures of the unit showing the clearance between the fender and tires. Apparently they feel that this body sag is related to the axle and weight distribution hitch. I told her specifically that the floor sag was only evident directly under the slide out. That there is no sag in any other location. I told her that I felt sure that the issue was because of the lack of out rigger body supports at the frame. I measured the distance from each side of the frame at the axle to the ground which was exactly the same. I used a string to check for any bend in the axle housing - none. I checked the distance between the fenders and the tires which was almost the same. There was some difference in the clearance measurement only because I discovered that one fender was mounted higher on the body than the other one! I asked if I could just purchase the outrigger supports from her direct and she refused. She also wanted pictures of the inside floor sag with a level. I told her that there was no evidence of interior sag or separation between the floor and wall and hopefully will avoid any future separation if I can get these outrigger supports now so that I can install them immediately. She actually said no that I still needed to get pictures interior floor with a level. I'm at wits end with Forest River. I had many issues with this unit when I first got the unit new (that's a whole different story). I told her that if I can't get the outrigger supports from her, that I would go to a local fabricator and have them made.