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Warranty Issues: Wall coverings

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tturbo View Drop Down
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Joined: 10 Jul 2010
Location: Edmonton, AB CN
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tturbo Quote  Post ReplyReply Direct Link To This Post Posted: 19 Apr 2013 at 5:55pm
Well our unit is back and it's all good, they just forgot the hooks and track for our dome but the dealer ordered it special from FR since the dome has changed now. Apparently this is a flaw in the design of the trailer the seal leaks near a dip between the body and the part that opens for the tent, all we can do is check the seals fall and spring and after any major storms, just to be sure. Problem solved. Now on to the mods!!!
Tess&Brad
R-Pod 173T
'07 Hyundai Sante Fe V6
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tturbo Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2013 at 10:43am
Update: So the hooks and tracks for our dome were removed at FR and no one can find the old wall to get back the track. Bad because they changed the dome attachment systems since we bought our dome so new tracks don't work. 

I don't know how vigorously our dealer has been working on this with FR but we've given them till tomorrow to figure it out as we are leaving for Cypress Hills on June 6th and Brad only has Thursday left to drop the Rpod off. Found the track? Got an old one from something? Give us a new one? Whatever it is it needs to get installed toute de suite!!!

Not a happy camper just yet, although the good thing so far: new walls, new seals, and better drawers that pull all the way out. That's it.
Tess&Brad
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'07 Hyundai Sante Fe V6
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tturbo Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jun 2013 at 12:20am
Resolved: Okay, they couriered up the correct track and we went on our holiday with the dome (thank goodness as the weather was crappy and the extra room was necessary - also my new "fairy" lights looked very nice on it)< id="_clearly_component__" ="text/">#next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; }

So far we have had excellent service from FR but in an odd way. I truly recommend people contact FR directly rather than go through their dealer. Although a dealer will try very hard to keep you happy as a customer they want to minimize their staff time on it as well. 

We got new drawers that come out all the way now. We have new inside wall coverings, not that the old ones were bad or anything. Other than that everything is back to normal.

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Tess&Brad
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'07 Hyundai Sante Fe V6
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Little Sweet Pea Pod Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jun 2013 at 12:28am
I too cannot say enough great things about the Forest River RPod team. Great service and they truly CARE about their RPod customers.  

Happy Podding. 
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